Please see below for some of the most common questions we get as well as some useful facts.
Shipping & Orders
Below are some common questions about shipping, orders, returns, and exchanges
We only take orders online. We are unable to take orders via mail or over the phone. If you are unable to place an order due to being outside of our available shipping regions, let us know you are interested via our contact form. We are continuing to work towards opening up our products to additional regions.
Orders in the USA are typically shipped via registered insured USPS, and orders for Canada are shipped via FedEx. Each package requires a signature upon delivery. Packages can take, on average, 1-10 business days for delivery. The tracking number will be provided via email to you upon the date of shipment.
Orders shipped after business hours or on weekends are received by the carrier on the following business day. The tracking number will be provided via email to you upon the date of shipment. Once received, it may take 1-2 business days for your tracking number to become active. Delivery dates are not guaranteed and could be missed due to weather, grounded flights, or other unforeseen delays.
When you purchase from us, most Auruw arrive in a clear protective sleeves for easy and convenient storage. When you order stacks of 100 they will not come with individual sleeves, rather they will be stacked and banded.
Our return policy is limited to (5) business days after the date on which you receive the ordered products. For more details, please review our Shipping & Returns Policy.
If your Auruw arrives damaged, we will exchange it for a new, undamaged bill of the same design and weight. Please contact us to initiate an exchange. Exchanges must be requested within five (5) days of purchase.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We can only ship out new product once we receive the damaged or defective product, so we encourage you to send your return via a trackable and insured method.
It is very rare, but if your Auruw purchase exhibits manufacturer’s defects within one year of the date of purchase from our site, please contact us with photos of the issue. We are unable to replace, exchange, or refund Auruw due to wear and tear from improper storage.
Products
Below are some common questions about our products
While we currently only ship within the United States, auruw.com is partnership manufactory , some of whom ship internationally. We are also working on the logistics needed to ship our unique product internationally and hope to ship to international customers soon. If there is a coin store or retailer in your area that you wish carried our products, refer them to Valaurum’s wholesale program.
Gold is naturally resistant to forming an oxide, also called a tarnish or rust. Additional processes ensure that, unlike other metals, the margins of a gold Auruw will never show any tarnish. This means that your Auruw will retain the high sheen and clear color even after years of storage and exposure to air.